1. Who these terms apply to
These terms govern your use of ORCA Dooel’s website, ORCA and ORCA Driver accounts, and the digital features made available to you. By using those features, you agree to use them in accordance with these terms. If you do not agree, do not use the services. Contact hello@orca.mk with questions.
2. Availability and applications
Features and availability depend on your location, account status and the current stage of service launch. A preview, interest registration, account invitation or submitted application is not a confirmed booking, employment offer, partnership agreement or final approval to operate. Provider access approval allows an applicant to complete an application; operational onboarding is a separate decision.
3. Your account
Provide accurate information, keep your contact details current and protect your password and verification links. Do not share access or impersonate another person. Tell us promptly if you suspect unauthorised access. Drivers and company representatives must have the licences, permissions and authority required for their role.
4. Bookings, charges and provider arrangements
Where a booking feature is available, review the service details, price or estimate, payment method and any cancellation conditions shown before confirming. Estimates can differ from final charges as explained in the booking flow. Separate provider agreements and booking-specific terms apply where presented. These general terms do not promise a particular income, number of trips or service availability.
5. Responsible use
Do not use ORCA for unlawful activity, harassment, discrimination, fraud or interference with our systems. Do not submit false documents, access another person’s records, bypass access restrictions or misuse personal information. Drivers must comply with road safety rules and must not interact with the app in a way that distracts from safe driving. ORCA is not an emergency service.
6. Content and privacy
ORCA branding and website content may not be copied or misrepresented without permission, except as allowed by law. You remain responsible for information you submit and authorise us to process it to provide the requested features. Our Privacy Policy explains personal-data handling.
7. Suspension and account closure
We may restrict access where reasonably necessary to address misuse, security risks, missing eligibility requirements or legal obligations. Contact us if you believe a restriction is incorrect. You may request account and data deletion at any time. Closure does not remove obligations arising from completed services or records that must legally be retained.
8. Responsibility and your rights
We take reasonable care in operating our services but cannot guarantee uninterrupted or error-free availability. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded. Applicable mandatory consumer and data-protection rights remain unaffected.
9. Updates and questions
We may update these terms as features or requirements change. The date above identifies this version; material changes will be communicated where required. For complaints or questions, contact ORCA Dooel at hello@orca.mk.