Send a deletion request
Email hello@orca.mk with the subject ORCA account deletion. Include:
- The phone number or email address used for your account.
- Whether you use ORCA, ORCA Driver, or both.
- Whether you want the entire account deleted or only specific personal data.
The button opens your email app; it does not send a request automatically. You can also write directly to hello@orca.mk from any email service. Never send your password, verification link, payment card details or identity documents with your initial request.
What happens next
- We verify ownership. We may contact you through your registered phone number or email. If you no longer have access, tell us so we can arrange another reasonable way to verify your request.
- We review the data to remove. We aim to respond within 30 days. If extra time or information is necessary, we will explain why and provide an update.
- We confirm the outcome. Our response explains what was deleted and any records that must be retained, why, and for how long or how that period is determined.
What deletion covers
Your account profile, contact details, login access, and associated application records, uploaded documents, messages and service data are included where held by ORCA and no retention exception applies. Removing access alone is not account deletion. Uninstalling the app does not delete your account.
Data that may need to be retained
We keep account information while it is needed to provide your account and the services you use. Website interest and application records receive a retention review after 180 days; this is a review date, not an automatic deletion date. Optional website analytics records are scheduled for deletion after 90 days.
Following a verified deletion request, we delete or anonymise account information and associated personal data that is no longer needed. Limited records may be retained where necessary for tax or accounting obligations, an unresolved payment or dispute, fraud prevention, security, or legal claims. The retention period depends on the applicable obligation or issue; we explain any applicable exception and its period or determining criteria in our response. Backup copies may remain until the applicable backup cycle expires and are not used for ordinary account access.
Need help without signing in?
Contact hello@orca.mk. Deletion requests are handled by ORCA Dooel. This page remains available while the main website is under construction.